FAQ

1. What types of products do you offer?

We specialize in high-performance kayaking and fishing gear, including apparel (like base layers, bottoms, dry suits, and gloves), footwear, and equipment from trusted brands such as NRS, Kokatat, and GORE-TEX. Our products are designed for durability, safety, and comfort in aquatic environments.

2. Are your products suitable for both kayaking and fishing?

Yes! Our inventory includes items tailored for various water activities, from serene paddling to intense fishing trips. Look for categories like “Fishing Apparel” and “Fishing Outerwear” for specific needs.

3. Do you offer products in different sizes?

Absolutely. We provide a range of sizes to ensure a perfect fit. Check individual product pages for size charts and recommendations.

1. Where do you ship to?

We ship globally, but unfortunately, we cannot deliver to Asia and some remote areas due to logistics constraints. If you’re unsure about your location, feel free to contact us at [email protected].

2. What are your shipping options?

We offer two convenient methods:
– Standard Shipping: Costs $12.95 via DHL or FedEx, delivering within 10-15 days after dispatch.
– Free Shipping: Available for orders over $50 via EMS, delivering within 15-25 days after dispatch.

3. How long does order processing take?

We process orders within 1-2 business days. Delivery times then depend on your chosen method and destination, with possible variations due to customs clearance.

4. Can I track my order?

Yes! We provide tracking information for all orders so you can monitor your delivery in real-time.

1. What is your return policy?

We offer a hassle-free return policy within 15 days of receipt. Items must be in unused condition with original packaging. Contact our support team at [email protected] to initiate a return.

2. What if my gear arrives damaged or defective?

We take great care in packaging, but if there’s an issue, reach out immediately. We’ll assist with returns or replacements as needed.

1. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

2. Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy faster shopping in the future.

3. Is my payment information secure?

Absolutely. We use encrypted payment processing to ensure your data is safe and secure.

1. How can I contact customer support?

Email us at [email protected] for assistance with orders, products, or any other queries. We’re here to help you focus on the adventure, not the logistics!

2. Where is Kayak Gear Hub based?

Our address is 2964 Jewell Road, LONG BEACH, US 39560. We’re dedicated to serving water enthusiasts worldwide.